1. 30-Day Money-Back Guarantee
We stand behind our Halo Grow Hair Spray with a 30-day money-back
guarantee. If you're not completely satisfied with your purchase,
you can return it for a full refund within 30 days of delivery.
- 30 days from delivery date to initiate return
- Full refund of purchase price
- No questions asked policy
- Original shipping costs are non-refundable
2. Return Eligibility
To be eligible for a return, your item must meet the following
criteria:
- Return request initiated within 30 days of delivery
- Product in original, unopened condition
- Original packaging and labels intact
- Proof of purchase (order number or receipt)
- Return authorization obtained from customer service
3. How to Initiate a Return
To start your return process, please follow these steps:
- Contact our customer service team at returns@halogrow.com
- Provide your order number and reason for return
- Receive return authorization and instructions
- Package the item securely in original packaging
- Ship the return using the provided return label
- Track your return shipment
4. Return Shipping
Return shipping costs and methods vary depending on the reason for
return:
Defective or Damaged Products
- We provide a prepaid return label
- No cost to customer
- Fastest shipping method available
Customer-Initiated Returns
- Customer responsible for return shipping costs
- Recommended to use tracking and insurance
- Original shipping costs are non-refundable
5. Refund Processing
Once we receive your return, we will process your refund within
5-7 business days:
- Inspection of returned product
- Verification of return eligibility
- Processing of refund to original payment method
- Email confirmation of refund
Refunds will be credited to the original payment method used for
the purchase.
6. Exchanges
We currently do not offer direct exchanges. If you need a
different product or quantity, please:
- Return your current order following the return process
- Place a new order for the desired product
- Contact customer service for assistance with bulk orders
7. Non-Returnable Items
The following items are not eligible for return:
- Products used beyond 30 days
- Items damaged by customer misuse
- Products without original packaging
- Items purchased from unauthorized retailers
- Custom or personalized products
8. International Returns
International returns are subject to additional terms:
- Customer responsible for return shipping costs
- Customs duties and taxes are non-refundable
- Return must comply with local regulations
- Processing time may be extended
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact us
immediately:
- Take photos of the damage or defect
- Contact customer service within 48 hours
- We will provide a prepaid return label
- Replacement or full refund will be processed quickly
10. Return Tracking
You can track your return status by:
- Checking your email for return confirmation
- Using the tracking number provided with return label
- Contacting customer service for updates
- Logging into your account (if applicable)
11. Contact Information
For return-related questions or assistance, please contact us:
- Email: returns@halogrow.com
- Phone: 1-800-HALO-GROW
- Live Chat: Available on our website
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Address: Halo Grow Returns Department, 123 Hair Growth Lane,
Beauty City, BC 12345