1. Shipping Information
We are committed to delivering your Halo Grow Hair Spray quickly
and safely. All orders are processed within 1-2 business days and
shipped from our fulfillment center.
- Processing time: 1-2 business days
-
Orders placed after 2 PM EST are processed the next business day
-
Weekend and holiday orders are processed on the next business
day
-
You will receive a shipping confirmation email with tracking
information
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
Standard Shipping (Free on orders over $50)
- Delivery time: 5-7 business days
- Cost: $4.99 (Free on orders over $50)
- Available to all US addresses
- Delivered by USPS or FedEx
Express Shipping
- Delivery time: 2-3 business days
- Cost: $12.99
- Available to all US addresses
- Delivered by FedEx or UPS
Overnight Shipping
- Delivery time: 1 business day
- Cost: $24.99
- Available to most US addresses
- Delivered by FedEx or UPS
3. International Shipping
We ship to select international destinations. International orders
may be subject to customs duties and taxes, which are the
responsibility of the customer.
- Delivery time: 7-14 business days
- Cost: $15.99 - $29.99 (varies by country)
-
Available to: Canada, UK, Australia, and select European
countries
- Customs duties and taxes may apply
4. Order Tracking
Once your order ships, you will receive a tracking number via
email. You can track your package using the following methods:
-
Click the tracking link in your shipping confirmation email
- Visit the carrier's website (USPS, FedEx, or UPS)
- Contact our customer service for assistance
5. Shipping Address Requirements
Please ensure your shipping address is complete and accurate. We
are not responsible for packages delivered to incorrect addresses
provided by the customer.
- Include apartment/unit numbers
- Use the correct ZIP/postal code
- Provide a valid phone number for delivery issues
- Ensure someone is available to receive the package
6. Delivery Issues
If you experience delivery issues, please contact us immediately:
- Package not delivered within expected timeframe
- Package damaged during shipping
- Package delivered to wrong address
- Missing or incorrect items
We will work with the shipping carrier to resolve the issue and
ensure you receive your order.
7. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact
you to arrange reshipment. Additional shipping charges may apply
for reshipment.
- Incorrect or incomplete address
- Package refused by recipient
- Package unclaimed after delivery attempts
- Address not accessible to delivery service
8. Shipping Restrictions
Due to regulations and safety concerns, we have the following
shipping restrictions:
-
Cannot ship to P.O. Boxes for express and overnight delivery
- Signature required for orders over $100
- Adult signature required for certain locations
- Some remote areas may have limited shipping options
9. Weather and Natural Disasters
Shipping delays may occur due to weather conditions or natural
disasters. We will notify customers of any significant delays and
work to minimize the impact on delivery times.
10. Contact Information
For shipping-related questions or issues, please contact us:
- Email: shipping@halogrow.com
- Phone: 1-800-HALO-GROW
- Live Chat: Available on our website
-
Address: Halo Grow Shipping Department, 123 Hair Growth Lane,
Beauty City, BC 12345